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Terms of Service

Product: The Life Reel (the “Service”) Status: reviewed 09/15/2026 · revised 09/16/2026 (Contributor and Viewer roles removed) Version: 1.1 · 09/16/2026

1. Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between you and Nanosolve LLC, a North Carolina limited liability company (“Company,” “we,” “us,” or “our”), governing your access to and use of The Life Reel website, applications, APIs, physical products, and related services (collectively, the “Service”).

By creating an account, clicking “I agree,” completing a purchase, uploading content, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of another person or entity, you represent that you have authority to bind them, and “you” includes that person or entity.

2. Definitions

  • Vault: A persistent digital container for Memories and related metadata associated with a Vault ID.
  • Memory: A single content item (e.g., photo, short video, short audio/message, with optional caption) counted against the Vault’s monthly allowance.
  • Time Capsule: One or more Memories (or a package of content) subject to Release Rules for future access.
  • Owner: The account holder who currently holds ownership rights for a Vault through a completed Ownership Purchase (or as otherwise assigned through the Service), including control of uploads, settings, and sharing as exposed in the product, subject to these Terms and applicable law.
  • Shared Playback: A view-only presentation of a Time Capsule that the Owner shares by link and Owner-set password, viewable without an account (see Section 4.5).
  • Intended Recipient: The person designated to claim released content under the Release Rules.
  • Vault Key: An optional physical identifier (e.g., engraved/NFC keepsake) associated with a Vault or Intended Recipient. Possession of a Vault Key alone does not unlock protected content.
  • Release Rules: Conditions configured in the Service that determine *when* designated content may become accessible to an authorized claimant.
  • Ownership Purchase: A one-time purchase that either (a) creates a Vault and makes the purchaser the Owner, or (b) transfers ownership of an existing Vault to a new Owner at the then-current take-ownership price. An Ownership Purchase is not a subscription.

3. Eligibility; accounts; age

3.1 You must be at least eighteen (18) years old to create an account and complete an Ownership Purchase or purchase physical goods. Parents and guardians who are 18 or older may create Vaults about children using their own adult accounts; we do not create accounts for minors (see Section 3.4).

3.2 You are responsible for your account credentials and for activity under your account. Notify us promptly of unauthorized use at contact@thelifereel.com.

3.3 We may require identity verification for certain actions (including recipient claim and take-ownership). Providing false information is grounds for refusal, suspension, or termination.

3.4 No accounts or claims by minors. Persons under eighteen (18) may not create accounts, complete Ownership Purchases, claim released content, or Take Ownership. If Release Rules would otherwise make content available while the Intended Recipient is still under 18, the Intended Recipient may claim only after turning 18 (and completing verification). Until then, access remains limited to the Owner and persons the Owner has authorized under these Terms.

4. Children; parental responsibility; COPPA

4.1 Adults only as account holders. The Service is offered only to users who are at least eighteen (18) years old. We do not knowingly permit anyone under 18 to create accounts, make purchases, claim content, Take Ownership, or act as Owners — including with parental consent.

4.2 Vaults about children. Parents and legal guardians may create Vaults about children and upload content that depicts or describes children (including children under 13). Uploading such content does not make the child the account holder or Owner.

4.3 Authority and permissions for uploaded content. As Owner, you represent and warrant that you have — and will maintain — all rights and permissions required for any content you upload or cause to be uploaded, including photos, video, audio, captions, and personal information about other people. That includes permission from each person depicted or, for any child (including a child who is not yours), from a parent or legal guardian. You consent to our collection, use, storage, disclosure, and processing of that information as described in the Privacy Policy (including its integrated children’s privacy section). The product may require an affirmative checkbox confirming this warranty when you create a Vault (including pet Vaults, because content may still depict people).

4.4 No collection directly from children under 13. Because we do not allow accounts or claims by anyone under 18, we do not knowingly collect personal information directly from children under 13. If we learn that we have done so, we will delete or take other appropriate action as required by COPPA and other applicable law. Contact contact@thelifereel.com to report a concern.

4.5 No minor accounts; shared Time Capsule playback. We do not create, host, or enable accounts for persons under 18, even with parental consent.

Separately, an Owner may share a Time Capsule as a view-only playback. The Owner generates the link and sets the password, and may change the password at any time, which ends access for anyone holding the previous one. Opening a shared playback requires both (a) the link and (b) the current password set by the Owner. A person who has both may view that playback without creating an account. The Owner decides with whom to share the link and password, including where the viewer is a minor, and is responsible for that decision and for the permissions described in Section 4.3.

Viewing a shared playback does not create an account, transfer any Owner rights, or constitute a claim. Claiming released content and Take Ownership still require an account, identity verification, and the claimant being 18 or older (Sections 3.4 and 8).

4.6 Integrated children’s privacy notice. Detailed notice about children’s personal information — including what we collect about children, how we use it, with whom we share it, and parental rights — is provided in the Privacy Policy in an integrated children’s privacy section (not a separate standalone children’s-only policy). The Privacy Policy and these Terms should be read together.

5. The Service — what you are buying

5.1 Not unlimited storage; one Memory per calendar month. The Service is a structured preservation product, not general-purpose cloud storage. Unless a Capacity Expansion or other add-on expressly states otherwise, each Vault may include at most one (1) Memory for each calendar month. That limit means:

  • (a) No banking / no double-ups. If you skip a month, you do not receive an extra Memory slot in a later month. Unused capacity does not “roll over” into two Memories next month.
  • (b) Empty months may still be filled. You may add a Memory for a calendar month that does not yet have one (including a past month shown as empty in the product), when and as the Service allows. Missing January does not mean that January slot is permanently forfeited solely because time passed — it means you still get only one Memory for January, and still only one for February.

5.2 Ownership Purchase, not unlimited storage forever. When you buy a Vault (Create Vault / Additional Vault / Family Heirloom as offered), you purchase ownership of that Vault under these Terms, with the Memory cadence and inclusions stated at checkout. Marketing references to “generations,” “lifetime,” “forever,” or similar describe product intent and do not expand storage volume, remove the one-Memory-per-month rule, or create rights beyond these Terms and the checkout disclosures for that Ownership Purchase.

5.3 Ownership Term — while the Service operates. Subject to these Terms (including suspension, termination for cause, and Section 16), an Ownership Purchase grants the purchaser ownership rights for that Vault for as long as the Service continues to operate and the Owner’s account remains eligible under these Terms. Memory cadence, file/media limits, and preservation terms are as stated at checkout for that purchase. Ownership is not a promise that Company will store content for the Owner’s natural life, for any fixed number of decades, or after the Service is discontinued. Wind-down and discontinuation are governed by Section 16.

5.4 Death of the Owner; succession (read-only). If an Owner dies, a relative or other person claiming succession rights may request access to the Vault by contacting us and providing documentation we reasonably require (for example, a death certificate and proof of relationship or authority). We may require identity verification and additional information, and we may refuse or delay a request that is incomplete, conflicting, fraudulent, or subject to legal process. We do not treat inactivity alone as proof of death.

Upon approval, succession under this Section is free of charge. The Vault then becomes read-only: the successor may view and download Memories and export/back up available content as the Service then allows, but may not add new Memories, change Release Rules, or exercise other Owner write/control rights unless and until they complete a separate Take Ownership purchase (Section 6.4), if we offer that option for that Vault. Succession under this Section is separate from claiming released Time Capsule content as an Intended Recipient (Section 8).

5.5 Organizational labels in the product. The Service may use labels, prompts, or folders (for example, to group Memories by chapter or life stage). Those labels are for organization and experience only. They are not separate products, do not affect price, and do not by themselves create, transfer, or end ownership.

5.6 Time Capsules and Release Rules. You may configure Release Rules for designated content. Release does not occur solely because an Owner is inactive. Release still requires satisfaction of Release Rules and successful authorization (account + identity verification as we require + any Vault Key claim step we configure).

5.7 Released historical content. Content released under a Time Capsule may be presented as immutable / read-only historical content. A later Owner cannot rewrite that historical package, but may add new Memories while they are Owner and the Service operates under these Terms.

5.8 No mandatory subscription. Ownership Purchases are one-time fees unless we later offer an optional subscription that you affirmatively choose.

5.9 Service modifications. We may modify features, prompts, UI labels, and non-material aspects of the Service. Material reductions to prepaid ownership rights, Memory cadence, or release promises for an already-paid Ownership Purchase are addressed in Section 19.

6. Fees; taxes; refunds; physical goods

6.1 Prices are shown at checkout in USD unless stated otherwise and exclude applicable taxes. You authorize us (and our payment processor) to charge the payment method you provide. Digital Ownership Purchases and related paid features are completed through our website checkout (or other Company-hosted payment flow), not through Apple In-App Purchase or Google Play Billing, unless we expressly state otherwise for a particular SKU.

6.2 Illustrative SKUs (prices may change; checkout controls): Create Vault (ownership); Additional Vault (ownership); Take Ownership; Physical Vault Key; Printed Certificate; Family Heirloom; Capacity Expansion; Celebration of Life; and legacy-related features as offered in the product.

6.3 Create Vault = ownership. Completing a Create Vault (or Additional Vault / included digital Vault in a bundle) purchase makes the purchaser the Owner of that Vault, subject to these Terms.

6.4 Take Ownership = new Ownership Purchase. Claiming released content as an Intended Recipient does not, by itself, make the claimant the Owner. An Intended Recipient (or other authorized person, where we allow) may retain read-only access to released content without paying. Likewise, a person who receives read-only succession access after an Owner’s death under Section 5.4 does not become a full Owner unless they complete Take Ownership. To become the new Owner with rights to add new Memories and exercise Owner controls, that person must complete a separate Take Ownership purchase at the then-current price. Upon successful Take Ownership, ownership transfers to the new Owner as implemented in the Service; prior control rights end except as required by law or as we expressly preserve (e.g., provenance records).

6.5 Refunds — digital Ownership Purchases. All digital Ownership Purchases (including Create Vault, Additional Vault, Take Ownership, and the digital Vault portion of any bundle) are final and non-refundable once payment is successfully processed, except where a refund is required by applicable law. Where required by law (e.g., certain consumer cooling-off rights in jurisdictions we serve), mandatory rights apply notwithstanding this section.

6.6 Refunds — personalized physical goods. Personalized or made-to-order items (including engraved Vault Keys) are non-refundable except for defect or non-conformity, or as required by law. Report defects within thirty (30) days of delivery to contact@thelifereel.com.

6.7 Family Heirloom and bundles. Bundle pricing and inclusions are as stated at checkout. Bundles are not an unlimited-storage upgrade.

6.8 You are responsible for any taxes associated with your purchases, except taxes based on our net income.

7. Ownership, roles, and permissions

7.1 Vault control. Subject to these Terms, law, and any court order we honor, the Owner controls uploads, Intended Recipient designation, Release Rule settings, Shared Playback links and passwords, and other Vault settings as exposed in the product.

7.2 Provenance. We may retain a record of who created the Vault, for whom, ownership history, and key association history. Provenance records may persist even when content is deleted, to the extent allowed by law and as described in the Privacy Policy.

7.3 Sole upload authority; read-only access by others. Only the Owner may add Memories to a Vault. We do not offer contributor or viewer invitations, and no other person may upload to a Vault.

Where another person receives access, that access is read-only and does not include uploading, Vault settings, or deletion. This includes an Intended Recipient who claims released content under Section 6, a person who receives read-only succession access under Section 5.4, and a person to whom the Owner gives a Shared Playback link and password under Section 4.5. Each such person must comply with these Terms. The Owner is responsible for the authority to grant any such access. We are not obligated to mediate interpersonal disputes (see Section 15).

7.4 No transfer except through the Service. You may not sell, sublicense, or transfer a Vault or account except through features we expressly provide (including Take Ownership, and Pass the Story Forward when offered) or as required by law.

8. Recipient claim; identity verification; Vault Key

8.1 Claiming released content typically requires some or all of: (a) association with the correct Vault / Vault Key identifier; (b) an account; (c) identity verification; and (d) satisfaction of Release Rules.

8.2 Vault Key is an identifier, not authorization alone. A lost key should not permanently destroy access if we can verify identity and account authority through our recovery process. A stolen or found key is not sufficient by itself to obtain protected content.

8.3 Identity verification (Stripe Identity). For claim, Take Ownership, death succession, and similar actions, we use Stripe Identity to verify your identity. The verification flow may collect government ID images, selfie/liveness captures, and related biometric identifiers or information processed by Stripe. By initiating verification, you consent to that processing as described in this Section, our Privacy Policy, and Stripe’s privacy policy (https://stripe.com/privacy).

Company does not retain biometric data or government ID images on our own systems. We receive and store only: (1) the Stripe verification session identifier, (2) verification status/result, and (3) timestamps. Biometric and ID document processing and any retention by Stripe are governed by Stripe’s policies. You may contact Stripe at privacy@stripe.com regarding Stripe’s handling of verification data. We may request redaction of a verification session through Stripe’s tools when appropriate.

Before verification begins, we present a notice describing what Stripe collects (government ID + selfie/liveness), what we store, and requesting your consent — including under applicable biometric privacy laws (for example, Illinois, Texas, and Washington). By continuing to verify, you consent to that processing as described in the notice, this Section, our Privacy Policy, and Stripe’s privacy policy.

8.4 We may refuse, delay, or reverse a claim if verification fails, if we detect fraud or conflicting claims, or if we receive a valid legal process requiring a hold. We may offer an appeal or human review path as described in help documentation.

8.5 Accuracy of designation. The purchasing Owner is responsible for correctly designating the Intended Recipient and keeping contact/designation information reasonably current. We are not liable for misdesignation by the Owner.

8.6 Release configured to occur if the creating Owner is unavailable or deceased still requires our authorization checks; it does not waive identity verification or legal-process holds.

9. User content; license; intellectual property

9.1 Your content. You retain ownership of content you upload (“User Content”), subject to the licenses below and third-party rights.

9.2 License to Company. You grant Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, encrypt, transmit, display, backup, adapt (for technical format), and otherwise process User Content solely to operate, secure, improve, and provide the Service, including recipient claim, ownership transfer, and features you enable.

9.3 License for optional premium outputs. If you purchase or request a feature that curates or outputs Vault content (e.g., Celebration of Life when offered), you additionally grant us the right to create and deliver that output to you or recipients you authorize, and to use User Content as needed for that fulfillment.

9.4 Who grants these licenses. Because only the Owner may upload to a Vault (Section 7.3), the licenses in this Section are granted by the Owner. You understand that ownership of a Vault may transfer through Take Ownership or succession, that these licenses survive that transfer, and that released content may be viewed by authorized claimants and by anyone to whom the Owner gives a Shared Playback link and password.

9.5 Representations. You represent that you have all rights needed to upload User Content and to grant these licenses, and that User Content does not infringe others’ rights or violate law.

9.6 People depicted. You are responsible for any consents needed from people appearing in photos, video, or audio.

9.7 Our IP. The Service, branding, software, and documentation are owned by Company and its licensors. No rights are granted except as expressly stated.

9.8 Feedback. You grant us a perpetual, irrevocable, royalty-free license to use feedback you submit without restriction.

9.9 Copyright complaints (DMCA). If you believe content on the Service infringes your copyright, send a notice that substantially complies with 17 U.S.C. § 512(c)(3) to our designated agent:

DMCA Agent Nanosolve LLC Attn: Copyright Agent 4030 Wake Forest Rd, Suite 349 Raleigh, NC 27609 Email: contact@thelifereel.com

We may remove or disable access to allegedly infringing material and may terminate repeat infringers’ accounts in appropriate circumstances.

10. Acceptable use; prohibited content; child sexual exploitation

10.1 You will not misuse the Service, including by attempting unauthorized access, interfering with security, scraping, reverse engineering, or using the Service for spam, fraud, or harassment.

10.2 You will not upload or share content that is illegal, including child sexual abuse material (CSAM) or any sexual content involving minors (whether real or generated). We have zero tolerance for CSAM.

10.3 We may remove content, suspend accounts, preserve data, and report to the National Center for Missing & Exploited Children (NCMEC) and law enforcement as required or permitted by law (including 18 U.S.C. § 2258A and related obligations).

10.4 We may use automated and manual review (including hash-matching technologies) to detect prohibited content. We do not undertake a general duty to monitor all User Content, except as required by law.

10.5 You will not upload malware, or content you do not have rights to use.

11. Privacy; security; encryption

11.1 Our Privacy Policy explains how we collect and process personal information. If there is a conflict regarding personal data processing, the Privacy Policy controls for that subject; these Terms control for the commercial relationship.

11.2 We implement commercially reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure. You use the Service at your own risk to that extent.

11.3 Encryption; access. We use encryption and key management (including envelope encryption with keys managed by Company and/or our cloud providers) as described in our security documentation / Privacy Policy. Company (or its processors) may be able to decrypt and access User Content when reasonably necessary to operate the Service, provide support, protect security, prevent abuse, or comply with law (including lawful process). You should not assume that we are unable to access or produce content, and marketing or UI language about “private,” “sealed,” or “protected” content does not mean end-to-end encryption that only you can unlock. If we later offer a mode where Company cannot decrypt content, we will describe that mode separately; do not assume that mode applies unless expressly stated for your Vault.

11.4 No security measure is a warranty against all unauthorized access, loss, or legal compulsion.

12. Deletion; export; immutability

12.1 Subject to law, legal holds, abuse investigations, and technical limits, only the Owner may delete a Vault or request deletion of Vault content. Anyone else with access to Vault content — an Intended Recipient, a succession recipient, or a person holding a Shared Playback link and password — holds read-only access only; they are not co-owners and cannot delete a Vault or its content. Owners may also request account closure through in-product tools or by emailing contact@thelifereel.com.

12.2 Immutability features. Some content (e.g., released Time Capsules while the Vault exists, provenance logs, audit records) may be designed as read-only or retained for integrity, security, or legal reasons while the Vault is active. “Permanent history” in product language does not waive deletion rights required by applicable privacy law. If the Owner deletes the Vault, associated Time Capsules are deleted with it, subject to legal holds and abuse/NCMEC preservation requirements. Where true deletion is legally required, we will delete or de-identify as required, which may include tombstoning manifests.

12.3 Ownership change. After a successful Take Ownership purchase, the new Owner alone controls Vault deletion. Take Ownership and claim are available only to persons 18 or older; the prior Owner (including a parent who created a childhood Vault) is not required to approve later deletion by the new adult Owner.

12.4 We may offer data export / portability tools. Export formats and completeness may have technical limits.

12.5 After deletion, residual copies may remain in backups for up to seven (7) days before backup deletion cycles complete.

13. Physical Vault Key and other goods

13.1 Vault Keys and certificates are optional. The Vault functions without a physical Key unless a particular claim flow you choose requires presenting the Key as one factor.

13.2 The Key does not contain a plaintext master decryption secret. It functions as an identifier/claim factor combined with account and identity verification.

13.3 Engraving and shipping involve personal information; see Privacy Policy. Confirm engraving details carefully; we are not responsible for Owner-provided spelling errors.

13.4 Risk of loss for physical goods passes to you when we deliver the goods to the carrier for shipment, unless checkout states otherwise. Title passes upon full payment and shipment, subject to our rights for fraud.

13.5 Lost or stolen Keys: use in-product recovery / support. Possession of a Key does not prove identity. We may deactivate a Key identifier and issue a replacement process for a fee.

13.6 Warranty: physical goods are warranted against material defects in materials and workmanship for thirty (30) days from delivery. Any warranty claim must be reported within that same thirty (30) day period. Exclusive remedy is repair, replacement, or refund at our option.

14. Legacy features; Celebration of Life; not estate planning

14.1 Features such as Legacy Contacts, Pass the Story Forward, and similar succession tools offered in the Service are Service features only. They are not a will, trust, transfer-on-death instrument, power of attorney, or legal determination of death, heirship, or marital property rights.

14.2 We do not treat account inactivity, missed logins, unanswered emails, or failure to add Memories as proof of death or grounds to release private content. Death-related succession and read-only access after an Owner’s death are governed by Section 5.4 and any verification procedures we publish.

14.3 Activation of legacy/succession requests that depend on an Owner’s death or incapacity requires verification procedures we publish (which may include documentation and human review). Product designations may be overridden by valid court orders or applicable law (including laws governing fiduciaries’ access to digital assets, such as RUFADAA as enacted in relevant states).

14.4 Celebration of Life is an optional paid digital keepsake/curation service when purchased. It is not funeral direction, mortuary services, or cemetery services. Fulfillment details (including turnaround and content scope you authorize) are as stated at checkout or in the order confirmation.

14.5 Availability of a particular legacy or Celebration of Life option may vary by Vault, geography, or operational capacity. We may decline or delay a request that is incomplete, conflicting, fraudulent, unsafe, or subject to legal process.

15. Disputes between users; legal process; safety

15.1 We are not a court, mediator, or arbitrator of family, custody, probate, or ownership disputes between users. We may freeze accounts, pause releases, restrict or revoke access, or require a court order before taking further action when we become aware of a bona fide dispute or safety concern.

15.2 We may comply with valid subpoenas, court orders, warrants, and similar legal process. Our law-enforcement guidelines (when published) describe the process at a high level.

15.3 If you are subject to a restraining order or similar restriction, you must not use the Service to contact or obtain information about a protected person in violation of that order. We may terminate or restrict access to enforce safety and legal compliance.

15.4 Emergency disclosures may be made where we believe in good faith that disclosure is necessary to prevent imminent harm, consistent with law.

16. Service availability; no guarantee of perpetual operation; wind-down

16.1 We strive for reliable preservation using commercially reasonable efforts and reputable infrastructure providers. Ownership under Section 5.3 continues only while the Service operates. We do not guarantee uninterrupted Service, perpetual company existence, or storage for any Owner’s natural life.

16.2 Backup and portability. We encourage you to keep personal copies of important content where the product allows export. Do not treat the Service as your sole copy of irreplaceable materials if that risk is unacceptable to you.

16.3 Business changes. We may assign these Terms and customer Vaults to a successor in connection with merger, acquisition, or asset sale, subject to applicable privacy law.

16.4 Wind-down. If we discontinue the Service or a material portion of preservation features, we will provide at least ninety (90) days’ notice where reasonably practicable, and will offer a reasonable opportunity to export data then available. We may appoint a successor custodian or transition provider. Prepaid fees are not a deposit account, insurance policy, or escrow of funds for perpetual storage unless we expressly state otherwise in a separate written instrument.

16.5 Force majeure events (including provider outages, natural disasters, war, labor disputes, epidemics, and failures of third-party networks) may excuse performance to the extent they prevent it.

17. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT CLAIMS WILL ALWAYS SUCCEED FOR THE “RIGHT” PERSON IN EVERY EDGE CASE, THAT IDENTITY VERIFICATION IS ERROR-FREE, OR THAT CONTENT CAN NEVER BE LOST, CORRUPTED, ACCESSED WITHOUT AUTHORIZATION, OR PRODUCED UNDER LEGAL PROCESS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE JURISDICTIONS, DISCLAIMERS APPLY TO THE FULLEST EXTENT PERMITTED.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

THESE LIMITATIONS DO NOT LIMIT LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING CERTAIN CONSUMER RIGHTS).

19. Changes to the Service and to these Terms

19.1 We may update these Terms. We will post the updated Terms and update the “Last updated” date. For material changes, we will provide notice by email to your account email address and by in-product notice (for example, a banner, modal, or dashboard message), where required by law or as we deem appropriate.

19.2 Except as required by law, changes apply prospectively. For an already-purchased Ownership Purchase, we will not materially reduce the Memory cadence or the ownership rights described in Section 5.3 (ownership while the Service operates, subject to these Terms), or release promises you paid for, unless we provide a remedy (e.g., partial refund or export assistance) or obtain your consent. We may add features, fix security issues, change organizational labels in the product, and change non-material terms. Wind-down and discontinuation are governed by Section 16.

19.3 Continued use after the effective date of updated Terms constitutes acceptance, except where acceptance by click or other affirmative act is required by law.

20. Suspension and termination

20.1 You may stop using the Service at any time. Account deletion requests are handled under Section 12 and the Privacy Policy.

20.2 We may suspend or terminate access immediately for violation of these Terms, suspected fraud or illegal content, risk to other users or the Service, or legal requirements. We may terminate for convenience with ninety (90) days’ notice where reasonably practicable.

20.3 Provisions that by nature should survive (including licenses to the extent needed for wind-down, IP, disclaimers, limitations, indemnity, and dispute terms) survive termination.

21. Indemnification

You will defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of law or third-party rights; or (e) disputes among you and other users (including family or estate disputes), except to the extent caused by our willful misconduct.

22. Dispute resolution; governing law

22.1 These Terms are governed by the laws of the State of North Carolina, excluding conflict-of-law rules, and applicable U.S. federal law.

22.2 Arbitration. Except for (a) individual actions in small-claims court and (b) claims for provisional injunctive relief to protect intellectual property or the security of the Service, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or then-equivalent rules). The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. You and Company waive any right to a jury trial and to participate in a class action, class arbitration, or representative proceeding to the extent permitted by law. Either party may seek provisional relief in court to protect IP or security.

22.3 Venue for non-arbitrable claims: state or federal courts located in Mecklenburg County, North Carolina, and you consent to personal jurisdiction there, subject to mandatory consumer protections.

22.4 Notice of dispute. Before filing, email contact@thelifereel.com a brief description of the dispute and relief sought, and allow thirty (30) days to resolve informally.

23. Export; geographic availability; language

23.1 United States only (launch). The Service is offered only to customers in the United States. We may geo-restrict, limit features, or refuse accounts, purchases, claims, or shipments outside the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws; we may terminate or refuse service. EU/UK and other international expansion (if any) will be addressed in a later update before we intentionally serve those markets.

23.2 You will not use the Service in violation of U.S. export controls or sanctions.

23.3 English controls if we provide translations.

24. Miscellaneous

24.1 Entire agreement: these Terms + Privacy Policy + checkout disclosures for a specific purchase. They supersede prior understandings regarding the Service.

24.2 Severability: if a provision is unenforceable, the remainder stays in effect.

24.3 No waiver: failure to enforce is not a waiver.

24.4 Assignment: you may not assign without our consent; we may assign as in Section 16.

24.5 No third-party beneficiaries except as expressly stated in these Terms (including Section 25 regarding Apple).

24.6 Notices to you may be sent to your account email. Notices to us: Nanosolve LLC, 4030 Wake Forest Rd, Suite 349, Raleigh, NC 27609, or contact@thelifereel.com.

24.7 Relationship: independent contracting parties; no partnership or employment.

25. Mobile applications (App Store and Google Play)

This Section 25 applies when you access the Service through a mobile application distributed via the Apple App Store or Google Play (each, a “Mobile App”). If you use only our website, this Section still applies to the extent relevant, and the rest of these Terms continue to govern.

25.1 Web checkout; no store in-app purchases for digital Vault products

Ownership Purchases, Take Ownership, Capacity Expansion, Celebration of Life, and similar digital paid features are sold and paid for through Company-hosted web checkout (or another Company payment flow we designate), not through Apple In-App Purchase or Google Play Billing, unless we expressly state otherwise for a particular SKU. Physical goods (for example, Vault Keys) may be ordered through the same web checkout and fulfilled by us or our vendors. Store download of a Mobile App, if any, is separate from purchase of Vault ownership or other Service features.

Refunds for digital and physical purchases remain as stated in Section 6. Store platform refund policies apply only to amounts you paid the store for the Mobile App itself (if any), not to amounts you paid Company through web checkout.

25.2 Account deletion

You may request deletion of your account and associated personal information as described in Section 12 and the Privacy Policy, including by emailing contact@thelifereel.com. We will process verified requests as required by law and as described in the Privacy Policy.

25.3 Google Play

If you obtain a Mobile App from Google Play: (a) these Terms are between you and Company, not Google; (b) Google has no obligation to provide maintenance or support for the Mobile App or the Service; (c) Google is not responsible for claims arising from the Mobile App or your use of it, to the maximum extent permitted by law; and (d) your use of Google Play remains subject to Google’s terms and policies. You must also comply with any applicable third-party terms that apply to your use of the Mobile App (for example, wireless carrier terms).

25.4 Apple App Store — Licensed Application terms

If you obtain a Mobile App from the Apple App Store, the following terms apply in addition to the rest of these Terms. For purposes of this Section 25.4, the Mobile App is a “Licensed Application.” These provisions are intended to satisfy Apple’s minimum custom EULA requirements; if there is a conflict between this Section 25.4 and Apple’s Media Services Terms and Conditions / App Store Usage Rules regarding use of the Licensed Application on Apple-branded products, Apple’s Usage Rules control for that conflict.

(a) Acknowledgement. You and Company acknowledge that these Terms (as they relate to the Licensed Application) are concluded between you and Company only, and not with Apple. Company, not Apple, is solely responsible for the Licensed Application and the content thereof. These Terms do not provide usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions or the Volume Content Terms as of the effective date of these Terms.

(b) Scope of license. The license granted to you for the Licensed Application is a non-transferable license to use the Licensed Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Licensed Application may be accessed and used by other accounts associated with you via Family Sharing, volume purchasing, or Legacy Contacts, where Apple permits.

(c) Maintenance and support. Company is solely responsible for providing any maintenance and support services with respect to the Licensed Application, as specified in these Terms or as required under applicable law. You and Company acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application. Support requests: contact@thelifereel.com.

(d) Warranty. Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Licensed Application to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Company’s sole responsibility. This subsection addresses only the Licensed Application download/purchase through Apple (if any). It does not change Section 6 refund rules for amounts paid to Company through web checkout.

(e) Product claims. You and Company acknowledge that Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of the Licensed Application, including but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. These Terms do not limit Company’s liability to you beyond what is permitted by applicable law.

(f) Intellectual property rights. In the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party’s intellectual property rights, Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

(g) Legal compliance. You represent and warrant that (i) you are not located in a region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

(h) Developer name and address. Questions, complaints, or claims with respect to the Licensed Application should be directed to:

Nanosolve LLC 4030 Wake Forest Rd, Suite 349 Raleigh, NC 27609 Email: contact@thelifereel.com

(i) Third-party terms of agreement. You must comply with applicable third-party terms of agreement when using the Licensed Application (for example, your wireless data service agreement).

(j) Third-party beneficiary. You and Company acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to the Licensed Application, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

26. Contact

Nanosolve LLC 4030 Wake Forest Rd, Suite 349 Raleigh, NC 27609 Support / Privacy / Legal: contact@thelifereel.com

Last updated: 09/15/2026 Effective date: 09/15/2026

Questions? contact@thelifereel.com